Returns
Last updated: July 2026
This page explains how returns and refunds work for products you discover on Putian Supply. Please read it carefully before purchasing. For affiliate disclosure and third-party terms, see our Legal page.
Scope and Our Role
Putian Supply is a curated product discovery platform. We help you find products and connect you with third-party purchasing agents. We do not sell, store, ship, or accept returns for any products listed on this site. When you click through to purchase, you enter into a transaction with the purchasing agent you select, not with Putian Supply.
Who Handles Returns and Refunds
All returns, refunds, exchanges, and warranty claims are handled exclusively by the purchasing agent where you placed your order. Each agent maintains its own return and refund policy, which may differ by product type, seller, destination country, and reason for return. Before completing a purchase, review the return policy on your chosen agent's website.
How to Request a Return or Refund
Use the following general steps with your purchasing agent:
- Sign in to your agent — Go to the purchasing agent site you chose from Putian Supply, log in with the email you registered there, and open your order.
- Open a return/refund request— In the agent's dashboard, select the order and choose Return, Refund, or Dispute (wording varies by platform).
- State the reason — Select the applicable category: defective item, wrong item received, item not as described, or change of mind (if supported).
- Provide evidence — Upload photos or video as required (unboxing, defect close-ups, shipping label, etc.). Keep original packaging until the claim is resolved.
- Await agent review — The agent coordinates with the original seller. You may be asked for additional information.
- Follow return instructions — If a physical return is required, use only the address and method provided by the agent. Do not ship items to Putian Supply.
- Receive refund or resolution— Approved refunds are typically credited to your agent account balance or original payment method, per that agent's policy and timelines.
Return Windows and Eligibility
Eligibility and timelines vary by agent and seller. Your agent's published policy always takes precedence. In practice, returns are easiest while the item is still at the agent's warehouse in China (after QC photos, often within 1–3 days). After international shipping, change-of-mind returns are rarely accepted; defective or wrong items may still be handled as claims (commonly within 7–30 days).
| Stage | Typical window | Buyer's remorse | Defective / wrong item |
|---|---|---|---|
| Warehouse QC review | 1–3 days after arrival at agent | Often possible if seller allows | Usually possible |
| Before international ship | Up to seller's domestic return period (often ~7 days) | Sometimes, with fees | Usually possible |
| After international delivery | 7–30 days claim window (agent-specific) | Rarely accepted | Claim-based; refund or partial credit common |
Typical outcomes when a return or claim is approved: product cost refunded to your agent balance (minus return shipping and service fees), partial refund or store credit, or a replacement arranged with the seller. Shipping an item back to China after delivery is often impractical and may not be offered. Customized, final-sale, underwear/hygiene, or perishable items are often non-returnable— confirm before purchase.
Return Shipping and Fees
Return shipping costs, restocking fees, and currency conversion charges are determined by the purchasing agent and/or original seller.
- Domestic return (within China, via agent) — Buyers usually pay domestic return shipping from the agent warehouse to the seller. Agents may also charge a fixed service fee. Amounts vary by agent.
- International return (back to China) — Cross-border return shipping is often expensive and slow, and in many cases is not offered. If available, the buyer typically bears the cost.
- Restocking fees and currency loss — Some sellers or agents deduct restocking fees, payment processing fees, or currency conversion differences.
All fees are confirmed on the agent's order page and in claim responses. International returns may also involve customs or forwarding fees outside our control.
Affiliate and Direct Retailer Links
Some product links may point to affiliate retailers (for example, Amazon). For those purchases, the retailer's return policy applies directly—not the purchasing-agent process above. See our Legal page for affiliate disclosure and third-party retailer terms.
How We Can Help
Putian Supplycannot authorize refunds or override an agent's decision. If you are unsure which agent you used or need help finding the correct support channel, contact us and we will do our best to point you in the right direction.
Changes to This Policy
We may update this page at any time. Any changes will be posted here, and continued use of the site after such changes have been posted will constitute acceptance of the revised policy.
If you have any questions, feedback, or concerns, please contact us via support@putian.supply or the contact section in the footer of our website.